Vitaly

Our HR department carefully verifies the qualifications and professional experience of each expert featured on our website.

Furthermore, we regularly collect customer feedback and monitor the quality of the consultations provided to ensure a high level of service.

This means that we undertake to ensure the return of your funds in case the consultation does not take place or its quality is unsatisfactory. We aim for every client to be satisfied with the service provided.

How the expert service payment process works:

1. You book the expert's time and the funds are frozen from your account;
2. From the moment of consultation, you have 7 days to file a complaint about the poor consultation.
3. If it is proven during the investigation that the service was provided inadequately, the money will be refunded to your account.

Yes, you can cancel or reschedule the consultation. To do this, you need to write to customer support.

Please note that cancellation or rescheduling of the consultation is possible 24 hours before the scheduled meeting.

If for any reason you are dissatisfied with the quality of the consultation or if it did not take place, you can request a refund.

To do this, you need to contact the support service of our service, providing information about the reservation and a description of the problem that occurred.

We will review your request and, if the grounds for return are confirmed, we will refund the amount to your account.